Reference

alpha7 Legal terms for your account

alpha7 Legal terms explain who may open an account, how phone verification works, and how payment records are handled when you use DANA, OVO, GoPay or QRIS.

Account eligibilityPayment recordsData requestsLocal-law access
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DIRECT POLICY HELP

Get help with account Legal questions

A clear contact route matters when a Legal question affects your account or payment record.

Account access If phone verification blocks account access, contact support from the account route and include…
Payment records For DANA, OVO, GoPay or QRIS questions, send the payment reference and date.
Policy requests Ask about a clause, request a copy of account data, or seek a correction…
DATA HANDLING DETAILS

How alpha7 handles Legal duties

Legal duties are easier to understand when the account process is visible. We separate identity checks, payment references and access records so a support request can be matched…

Account data

We use account details to create the requested account, confirm phone access and connect payment status to the correct record.

Cookies

Cookies can retain necessary session settings and help us recognise an active login.

Login security

Keep your password and verification phone private. If you suspect account misuse, contact us through the account support path before…

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be checked against account activity to resolve a status…

Record retention

We retain account and transaction records for the period needed for service administration, dispute handling and Legal duties, subject to…

Change requests

To correct account details or ask how your data is handled, use the support contact path and identify the exact…

Your alpha7 Legal questions

These answers address the Legal points most often checked before account creation. If your situation involves a specific payment reference, phone-verification result or access decision, use the support path so we can assess the account record rather than provide a general reply.

The Legal terms cover account creation, phone verification, payment records, data handling, account closure, policy changes and access conditions. Availability depends on local law and the wording shown during your account process.

Access depends on local law. Where local law permits, you can continue after the required account steps, including accurate details and phone verification. Check the access notice shown for your region before sending payment.

We use payment references and status details to match a DANA, OVO, GoPay or QRIS event with the correct account. These records help resolve ownership, timing or cashier-status questions.

Send a request through the account support path and identify the exact detail you want corrected. We may ask you to complete verification before changing phone, identity or payment-related records.

Contact support with your account identifier, the decision date and the relevant payment or access reference. We will route the matter for a policy check and explain which Legal wording applies.

Records are kept for the period needed for account administration, payment reconciliation, disputes and applicable Legal duties. The exact period can depend on the record type and the rules governing your access.

You can request account closure through the support contact path. We may first check open payment matters and verify the request, while some records can remain where retention is required for Legal duties.

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